{"id":3,"date":"2026-04-17T12:28:03","date_gmt":"2026-04-17T12:28:03","guid":{"rendered":"http:\/\/103.146.112.105\/~bunurongcs\/?page_id=3"},"modified":"2026-05-05T12:41:52","modified_gmt":"2026-05-05T12:41:52","slug":"privacy-policy","status":"publish","type":"page","link":"http:\/\/103.146.112.105\/~bunurongcs\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Effective Date<\/h2>\n\n\nThis Privacy Policy is effective as of 30, Apr 2026\n\n\n

<\/h2>\n

1. Our Commitment to Your Privacy<\/h2>\n\n\nBunurong Community Services (“we”, “us”, “our”) takes privacy seriously. We are committed to protecting the personal information we collect in the course of providing services and operating our programs. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).\n\n\n\nThis policy sets out how we collect, use, disclose, store and protect your personal information.\n\n\n

<\/h2>\n

2. What Personal Information We Collect<\/h2>\n\n\nWe may collect the following types of personal information:\n\n\n
    \n \t
  1. Name, address, phone number and email address<\/li>\n \t
  2. Date of birth and gender<\/li>\n \t
  3. Health and wellbeing information, where relevant to the services being provided<\/li>\n \t
  4. Information about your circumstances, including family situation and support needs<\/li>\n \t
  5. Employment and financial information, where relevant<\/li>\n \t
  6. Cultural background and language preferences<\/li>\n \t
  7. Records of your interactions with our services, programs and website<\/li>\n<\/ol>\nWe collect only the personal information that is necessary for us to provide our services or meet our obligations.\n

    <\/h2>\n

    3. How We Collect Personal Information<\/h2>\n\n\nWe collect personal information in the following ways:\n\n\n
      \n \t
    1. Directly from you, through intake forms, consultations and written or verbal communications<\/li>\n \t
    2. From referring professionals or agencies, with your knowledge<\/li>\n \t
    3. Through our website contact and enquiry forms<\/li>\n \t
    4. From third parties where permitted by law<\/li>\n<\/ol>\nWe will tell you why we are collecting information at the time of collection wherever possible.\n

      <\/h2>\n

      4. How We Use Your Personal Information<\/h2>\n\n\nWe use your personal information to:\n\n\n
        \n \t
      1. Provide counselling, support and other services<\/li>\n \t
      2. Administer and improve our programs and activities<\/li>\n \t
      3. Communicate with you about services, events and news<\/li>\n \t
      4. Meet our legal and regulatory obligations<\/li>\n \t
      5. Support grant reporting and organisational accountability, using de-identified data only<\/li>\n<\/ol>\nWe will not use your personal information for any other purpose without your consent\n

        <\/h2>\n

        5. Disclosure of Personal Information<\/h2>\n\n\nWe may disclose your personal information to:\n\n\n
          \n \t
        1. Other service providers involved in your care, with your knowledge and consent<\/li>\n \t
        2. Government agencies where required by law<\/li>\n \t
        3. Our professional advisors, who are bound by their own confidentiality obligations<\/li>\n<\/ol>\nWe do not sell, rent or trade personal information to any third party.\n\nThere are limited circumstances in which we may need to disclose information without your consent: where there is a risk of serious harm to you or others, or where we are required to do so by law.\n\n\n\n\n

          <\/h2>\n

          6. Sensitive Information<\/h2>\n\n\nSensitive information, including health details, cultural background and family circumstances, is treated with particular care. We will only collect and use sensitive information with your consent, or where permitted or required by law.\n\n\n

          <\/h2>\n

          7. Data Security<\/h2>\n\n\nWe take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our safeguards include physical, electronic and procedural measures appropriate to the type of information held.\n\nWhen personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.\n

          <\/h2>\n

          8. Your Rights<\/h2>\n\n\nYou have the right to:\n\n\n
            \n \t
          1. Other service providers involved in your care, with your knowledge and consent<\/li>\n \t
          2. Government agencies where required by law<\/li>\n \t
          3. Our professional advisors, who are bound by their own confidentiality obligations<\/li>\n<\/ol>\nTo make a request or raise a concern, please contact us using the details at the end of this policy.\n\n\n

            <\/h2>\n

            9. Website and Cookies<\/h2>\n\n\nOur website may collect non-identifying information through cookies and analytics tools. This helps us understand how the site is used and improve the experience for visitors. You can adjust your browser settings to refuse cookies, though this may limit some site functionality.\n\nWe do not use cookies to identify individual users without their consent.\n\n\n

            <\/h2>\n

            10. Changes to This Policy<\/h2>\n\n\nWe may update this Privacy Policy periodically. The current version will always be available on our website. We encourage you to check it from time to time.\n\n\n

            <\/h2>\n

            11. Contact and Complaints<\/h2>\n\n\nIf you have questions, requests or complaints about how we handle personal information, please contact our Privacy Officer:\n\n\n

            <\/h2>\n

            Where your data is sent<\/h2>\n\n\nPrivacy Officer<\/strong>\n\nBunurong Community Services\n\n[Address]\n\n[Email]\n\n[Phone]\n\nIf you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.\n\n","protected":false},"excerpt":{"rendered":"

            Effective Date This Privacy Policy is effective as of 30, Apr 2026 1. Our Commitment to Your Privacy Bunurong Community Services (“we”, “us”, “our”) takes privacy seriously. We are committed to protecting the personal information we collect in the course of providing services and operating our programs. We handle all personal information in accordance with […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":9,"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":10328,"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/pages\/3\/revisions\/10328"}],"wp:attachment":[{"href":"http:\/\/103.146.112.105\/~bunurongcs\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}